Unless you have other "marks" against you right now, such as open cases & bad reviews, it's probably a coincidence that your sales slowed soon after having 1 order be late. If the item was shipped and has a tracking number, you may be able to contact the shipping carrier directly to open a claim. ). Want to know more? Typically, if it seems it's going to happen, I communicate with the buyer first via convos. Drawbacks of Etsy Shipping. Click Track Package to see tracking updates from the shipping carrier.. Items that are purchas… Send me exclusive offers, unique gift ideas, and personalized tips for shopping and selling on Etsy. I would think it does affect ranking. Whether you’re looking for a worldwide presence for your Etsy store or it’s already getting attention across the border, the right shipping choice can have a big impact on your business. The item was advertised as authentic but is not authentic. Eligibility to open a case is based on an order's estimated delivery date (if applicable) or processing time and “ship by” date. Non-delivery cases include when: Etsy doesn't hold sellers responsible for shipping delays or errors, as long as the seller can prove that they shipped the item on time to the address on the Etsy receipt. These technologies are used for things like: We do this with social media, marketing, and analytics partners (who may have their own information they’ve collected). If you're unable to resolve your issue together, the buyer may file what’s known as a “case.” With Etsy’s case system, members work together to resolve disputes around orders that are not delivered or are not as described in the listing. i'll do that next time. However if buyers or any buyers … What happens if your shop gets a warning? The condition of the item is misrepresented (e.g., the item is described as new but is used). If you purchased an Etsy shipping label, learn how to file an insurance claim. Items that are damaged by shipping carrier (if properly packaged by the seller). You've already signed up for some newsletters, but you haven't confirmed your address. Items that are returned without a return agreement. Items that are accurately described but don’t meet a buyer's expectations. By connecting ShipStation with your Etsy store, you can quickly compare shipping options, create and print shipping labels, and streamline order fulfillment. As the sender, you’ll need to file a claim for insurance coverage. Some sellers think that no one would pay this much to get their products, especially if item itself costs less than shipping. I suspect it could slightly lower your "citizen score" and over time -- rather than immediately -- chip away at your placement in search :(. Cases may be closed automatically in the following circumstances: You must respond to any open cases. Late last month, Etsy CEO Josh Silverman wrote to Congress, urging lawmakers to provide emergency funding for the Postal Service and expand coronavirus relief for small businesses. The item(s) are rendered useless after that date. Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. 5. A buyer can open a case for non-delivery or an item being not as described. Your Obligations as a Seller4. Case Eligibility3. There was a problem subscribing you to this newsletter. Etsy has negotiated rates with the post office that are lower than regular rates so shipping on Etsy can save you money! If you have an Etsy shop, I’m sure you’ve heard. Etsy may reopen a previously closed case to further investigate tracking issues or other aspects of the dispute. Sometimes, actually on Etsy a lot, you will encounter a troll. Another thing you could do is have buyers contact you before they buy for an exact shipping quote. Etsy reserves the right to issue a refund to the buyer and recoup funds from your account if payment was made via Etsy Payments. There is no proof that the item was shipped to the buyer. Click update and you should get a window that lets you change the shipping date and message the buyer. What you can do next time is under the "update progress" button, change the ship by date. The items you are selling in your Etsy shop will influence how you will ship them. Etsy Raises Sellers Fees Per Transaction. You can update the shipping date of a purchase by going to the Orders tab. The next thing to consider is order processing times. The seller failed to disclose that an item is damaged or is missing parts. (In case you forgot, we really like the Calculated Shipping feature and urge you to use it.) Transactions where payment is not made via Etsy’s checkout system. Although Etsy support has assured me in the past that shipping late with a buyer's approval would not affect my shop negatively, I no longer believe that is 100% true. In the unlikely event that a case remains unresolved for more than 365 days, it is considered to be a late delivery, and the only acceptable resolution is a full refund. The increase takes the transaction charged on sales from 3.5% to 5% — but importantly the percentage will no longer be calculated just from the amount customers pay for your product. Looks like you already have an account! The order’s tracking information shows that the package was delivered to the address on the Etsy receipt (for non-delivery cases only). Items that have been altered, used, worn, washed, or discarded after receipt. I know it is a silly question, but i am still wondering... thanks for your answer. One of the items was due to be shipped 4 days ago. Proof of shipping could be: Etsy doesn't hold sellers responsible for shipping delays or errors, as long as the seller can prove that they shipped the item on time to the address on the Etsy receipt. I suspect it could slightly lower your "citizen score" and over time -- rather than immediately -- chip away at your placement in search :(I think it's best practice to adjust the ship by date out as much as possible and not hold a package longer than that. Proof of shipping should show that the item was shipped to the address given by the buyer when they purchased the item on Etsy. Find out more in our Cookies & Similar Technologies Policy. If a buyer is looking to return an item or get a refund from an order on Etsy, the first thing they should do is contact the seller directly. Great! If you've ordered a package to be delivered to your house and it arrives late, you have a right to contact the retail company for a refund. like Manila Forwarder which is a door to door service. I have a couple of late orders now but sales have remained good, no slow downs. Find out more in our Cookies & Similar Technologies Policy. Etsy exists to make the life of the handmade artist and seller a bit more profitable. Read our Cookie Policy. We know that not all sellers like to require this sometimes expensive service, but if items are lost or stolen from the post, the burden of proof falls upon the sender (you know, just like your taxes! Since you as the artist are our customer and not the person that the item is shipping to, you will have access to invoices for orders you placed with us, … I have the red message from Etsy telling me i am late. Items that are damaged by shipping carrier (if properly packaged by the seller). Take full advantage of our site features by enabling JavaScript. It would penalize you only if your buyers were to complain to Etsy. If an item is significantly similar to the seller’s listing description and photos, it is not eligible for a not-as-described case. Set where you live, what language you speak, and the currency you use. Ineligible Disputes and Transactions. There is a lot of reasons why Etsy sellers don't ship internationally. An order may be considered a late delivery if: Note: Etsy does not hold sellers responsible for shipping delays or errors, as long as the seller can prove that they shipped the item on time to the address on the Etsy receipt. As long as you paid the current price to mail the package and the rates do not increase before you mail the package. After a shop receives a warning Etsy … Hi sellers! The item(s) were ordered for a specific date or event. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2| Order Processing . You can get a box and ship and ship by the box. 6. Learn more. You're not penalized for advancing your ship date, however. To resolve a not-as-described case, you must work with the buyer and Etsy to show that the item was properly described in the listing. Some disputes and transactions are ineligible for the case system, including: 1. Under the Consumer Contracts Regulations—laws established in 2014 to regulate purchases made online or over the phone—you're entitled to request a refund for late packages. Hope sales improve soon! We've sent you an email to confirm your subscription. About Cases2. Items that are returned without a return agreement. You can establish a small “handling fee” to cover this cost, or offer it as an option to your customer. I’ve never heard of either. And all it’s going to cost you is your business eating the shipping … Others know that international shipping requires customs declaration and additional paperwork. On the right side of the order, under the Print Shipping Label button, it should say, "This item will ship in x days" or something like that. Please. The buyer closes the case if they are satisfied with the resolution. Next to your order, you’ll see the shipping status. Once decided, you can edit the shipping rate and reserve the listing for your buyer. If a case isn’t resolved, buyers can escalate the case to Etsy’s review. How does one fine shop ranking and citizen score? Then I extend the ship by date. Items that are received after the agreed-upon delivery date due to shipping delays. What happens when the trolls leave you reviews. I Am Ornery. Protect yourself and your customers by getting some type of proof of shipping when you mail out your orders. If you want to have a dominant and more consistent presence in other people’s feed front page on Etsy, your customers have to favorite your product or your shop – leading to more sales! Cookies and similar technologies are used to improve your experience, to do things like: Without these technologies, things like personalized recommendations, your account preferences, or localisation may not work correctly. Some disputes and transactions are ineligible for the case system, including: Yes! Etsy may close or resolve a case due to lack of participation from either party. A scanned copy of the delivery confirmation or departure information. A tracking number and/or tracking information that shows the package was delivered to the buyer. But -- to be honest I am more concerned about it lately due to some posts I've seen from other sellers who've received emails from Etsy about seller standards. Thank you ever so much!!! Note: they will tell whoever you are shipping the item to the ship date that you paid for, not your actual shipping date, so you may want to let the person know who is receiving the item that the item was shipped a day late. Eligibility Requirements for Late Packages. Cost of shipping disputes. But -- to be honest I am more concerned about it lately due to some posts I've seen from other sellers who've received emails from Etsy about seller standards. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages. 7. Items that are accurately described but don’t meet a buyer's expectations. If a shop’s ODR rating jumps above 1% Etsy’s Customer Trust & Safety team may send the seller a warning that will include a summary of their customer service performance. If you decide not to go through Etsy, you don’t have to, but you will then owe shipping to USPS, FedEx or whoever you go through. To maintain the integrity of the case system, you cannot encourage or require a buyer to close a case before you resolve a dispute. If so, follow these steps to get started. That way, you’ll at least receive a refund from Etsy for your transaction fee. For example, if you are selling large items like furniture, you will not be able to use the United States Postal Service for shipping. Items that have been altered, used, worn, washed, or discarded after receipt. Items that are received after the agreed-upon delivery date due to shipping delays. I haven't had that experience myself and I often have items ship a little late for reasons beyond my control (with buyer approval of course). I am finding my sales a bit low since i am  "late", but it could be just a coincidence. The cost you charge customers for shipping your product will now also be part of the equation making the overall cost being paid by sellers even higher. For example, I sent a package the other day to Michigan that was 16″X12″X8″ inches and 2lbs, 10oz). This is great if you have a few items going to the same person,and it's a flat rate rate which covers shipping and customs. 4. I didn't know about postponing the shipping date. This information is the greatest. The World At Your Feet. As long as your buyers know and are agreeable with conversations and notes attached to the order, it's fine with Etsy. 2. The cost for shipping it “Parcel Select” through Etsy was $9.50. Search priority is like free advertising. You never know when a new customer will read how you handled a late package or broken item. If the seller added tracking information, you’ll see Track Package under the shipping status. You can check your order’s tracking information on the Purchases page. To resolve a non-delivery case, you need to provide proof of shipping or a refund to the buyer. You can offer a refund, replacement, and/or work with the shipping service to file a claim if you purchased insurance. Thank you for your answer. Each case must remain open until you have reached a resolution. My question is: could this possibly affect my ranking and shop quality? Please see our Seller Protection Policy for more information. 3. Etsy shipping labels and calculated rates based on location is available only to sellers in the US and Canada. Many thanks for your valuable and fast answer. As we mentioned above, the customer is providing you with the amount that you will owe to be able to print a shipping label from Etsy Calculated Shipping. You will not need to contact eBay customer support. The shipment must have been scanned in at your local Post Office by the cut-off time to begin the shipping process on time. Starting in late July, Etsy will be offering priority in their search for any shop that offers free shipping on Etsy to their United States’ customers. In order for a refund to be obtained for a late Priority Mail Express shipment, it must meet the eligibility requirements of a late package. I don't like being bossed around and the way … You can't find that anywhere. Here are a few examples of not-as-described cases: Not-as-described cases can also be filed for late delivery. Etsy Shipping Costs Are Cheaper Than The Post Office. First, however, you need to make one important decision: whether to use Etsy’s Calculated Shipping feature to calculate shipping costs. Just a note that you have shipping agency's,especially to the Philippines. In order to give you the best experience, we use cookies and similar technologies for performance, analytics, personalization, advertising, and to help our site function. An item is not as described if the buyer can demonstrate (through photos or other documentation) that it is significantly different from the seller’s listing description and photos. We’re here to make sure that you don’t lose valuable time and money when shipping on Etsy. Drop ship and wholesale orders will not contain an invoice or document detailing what you paid for the drop ship article. That means that if an item is lost, damaged, or arrives later than expected, you will have no recourse against Etsy. The item received is a different color, model, version, or size. Thank you! We reserve the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.   France   |   English (US)   |   € (EUR), remembering account, browser, and regional preferences, remembering privacy and security settings, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off Etsy, remember your login, general, and regional preferences, personalize content, search, recommendations, and offers, to ensure that sellers understand their audience and can provide relevant ads. Part 1 of a series on Etsy shipping...Subscribe to my channel for more Etsy videos!How does Etsy shipping work? The item has a different design or material. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two). i have a very silly question but i am being a little bit paranoid with sales and ranking lately..I have been asked by one of my customer to hold some items and send them along together once she will have completed payment. You issue the buyer a full refund through Etsy Payments. If a buyer opens a case, you must work with them to resolve the dispute. As a result, you would need to hire a private carrier. Although Etsy support has assured me in the past that shipping late with a buyer's approval would not affect my shop negatively, I no longer believe that is 100% true. If you’re an Etsy seller who already offers free shipping on some or all of your products, you may want to consider setting up a free shipping guarantee with the company’s new tool so any new listings you create automatically offer free shipping to US buyers when they spend $35 USD or more on their order from your shop. I am going to go through this link. An item was sent to an address that is not on the Etsy receipt. Apparently each shop has a score depending on its performance. There was a problem fetching the translation. Although Etsy support has assured me in the past that shipping late with a buyer's approval would not affect my shop negatively, I no longer believe that is 100% true. You can use Calculated Shipping only if you plan to ship via USPS. This Help article explains case time eligibility. Oh!! Since you can no longer hide them, your response to the review is even more important than ever. You can change your preferences any time in your Privacy Settings. Get to know Etsy's legal terms and policies, 1. Okay, let's get this out of the way early! Then it does affect your service level standards. A non-delivery occurs when a buyer places an order but does not receive the item. Saying no will not stop you from seeing Etsy ads, but it may make them less relevant or more repetitive. D. Etsy is not responsible for any issues you may encounter while items you ship using Etsy Shipping Labels are in transit. If your order is Not Shipped yet, you may be able to open a case. It is important that you fill out your shop policies to address returns and refunds, and you should regularly respond to Messages from your buyers. Etsy uses cookies and similar technologies to give you a better experience, enabling things like: Detailed information can be found in Etsy’s Cookies & Similar Technologies Policy and our Privacy Policy. eBay clarified that for most late shipments, sellers do not need to contact eBay to receive credit, “If you meet one or more of the above requirements, we’ll automatically reflect on-time shipping for the transaction. In 2018, Etsy raised its fee on sellers for the first time ever, from 3.5 percent to 5 percent, and it started taking a cut from shipping fees, too. Caroline, Some people have had e-mails from etsy, saying that it affects them, more than so many problems, in a timeframe, If someone wants you to put the date out, you can put the date out, up to 3 weeks max, BEFORE the ship date has passed .... info on extending ship dates. 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